Privacy Policy

1. Introduction

99bon.com ("we," "us," "our," or "the Platform") is committed to protecting the privacy and personal data of all users who access and use our online gaming services through 99boncom.net. This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal information in connection with your use of the 99bon.com platform.

This Policy is intended to be transparent and straightforward. We want every Filipino player on 99bon.com to understand exactly what happens to their data — from the moment they register an account to the moment they make a withdrawal or contact our support team.

This Policy should be read alongside our Terms & Conditions, which govern your overall use of the 99bon.com platform. By registering an account or using any of our services, you confirm that you have read, understood, and agree to the terms of this Privacy Policy.

2. Data Controller

For the purposes of applicable data protection legislation, the data controller responsible for your personal information is 99bon.com, operated through 99boncom.net. As data controller, we determine the purposes and means by which your personal data is processed.

If you have any questions about how your data is handled, or wish to exercise any of your data rights, you may contact us using the details provided in Section 15 of this Policy.

3. Data We Collect

We collect personal data from you in several ways — directly when you provide it to us, automatically when you use the platform, and from third parties where necessary for verification and compliance purposes.

3.1 Data You Provide Directly

• Registration Data: Full legal name, date of birth, gender, nationality, residential address (including city — e.g., Manila, Cebu, Davao, Makati, Quezon City), email address, and mobile number.
• Identity Verification (KYC) Data: Government-issued ID documents (e.g., PhilSys National ID, passport, driver's license, SSS/GSIS ID), selfie photographs, and proof of address documents.
• Financial Data: Payment method details (e.g., GCash account number, PayMaya account, BPI/BDO/Metrobank account details), deposit and withdrawal transaction records.
• Communications Data: Messages sent to our support team via live chat, email, or any other communication channel.
• Responsible Gaming Data: Self-exclusion requests, deposit limit settings, cooling-off period requests, and any other responsible gaming preferences you set.

3.2 Data Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features used, time spent on the platform, click patterns, and navigation paths.
• Gameplay Data: Game history, wager amounts, win/loss records, session duration, and bonus usage.
• Cookie Data: Session cookies, preference cookies, and analytics cookies as described in Section 9.

3.3 Data from Third Parties

• KYC Verification Partners: Identity verification results and fraud screening data from our third-party KYC service providers.
• Payment Processors: Transaction confirmation data from GCash, PayMaya, BPI, BDO, Metrobank, and other payment partners.
• Regulatory Bodies: Self-exclusion status and compliance-related data from PAGCOR and other relevant regulatory authorities.

4. How We Use Your Data

We use the personal data we collect for the following purposes:

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.

5. Legal Basis for Processing

We process your personal data on the following legal bases under applicable data protection law:

• Contractual Necessity: Processing required to perform our contract with you — including account management, payment processing, and delivery of gaming services.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, KYC requirements, and PAGCOR regulatory requirements.
• Legitimate Interests: Processing necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time.

6. Data Sharing & Disclosure

99bon.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

• Service Providers: We share data with trusted third-party service providers who assist us in operating the 99bon.com platform — including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, customer support platforms, and analytics services. All service providers are contractually bound to process your data only on our instructions and in accordance with this Policy.
• Regulatory & Legal Authorities: We may disclose your data to PAGCOR, the Anti-Money Laundering Council (AMLC), law enforcement agencies, or other government bodies where required by Philippine law or a valid legal order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
• With Your Consent: We may share your data with third parties in other circumstances where you have given your explicit consent.

When we share data with service providers, we ensure that appropriate data processing agreements are in place and that your data is protected to the same standard as described in this Policy.

7. Data Retention

We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active Account Data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• KYC & Identity Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years in compliance with AMLC and PAGCOR record-keeping requirements.
• Support Communications: Retained for up to three (3) years from the date of the last communication.
• Marketing Data: Retained until you withdraw consent or unsubscribe, after which it is deleted within 30 days.
• Cookie & Analytics Data: Retained for up to 13 months from collection.

When personal data is no longer required, we securely delete or anonymize it in accordance with our data retention procedures.

8. Data Security

99bon.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure.

• Encryption: All data transmitted between your device and 99bon.com is encrypted using SSL/TLS protocols. Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Secure Infrastructure: Our platform is hosted on secure, access-controlled servers with regular security patching, vulnerability scanning, and penetration testing.
• Payment Security: Financial transactions are processed through PCI-DSS compliant payment gateways. We do not store full payment card details on our servers.
• Incident Response: We maintain a data breach response procedure. In the event of a breach that poses a risk to your rights, we will notify affected users and relevant authorities in accordance with applicable law.

9. Cookies & Tracking Technologies

99bon.com uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session security, and gather analytics data that helps us improve our services.

Types of cookies we use:

• Strictly Necessary Cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations.
• Analytics Cookies: Collect anonymized data about how players use 99bon.com — which pages are visited most, how long sessions last, and where users navigate. This data helps us improve the platform.
• Marketing Cookies: Used only with your consent to deliver relevant promotional content. You may opt out of marketing cookies at any time.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 99bon.com platform. For more information on managing cookies, refer to your browser's help documentation.

10. Your Rights

As a user of 99bon.com, you have the following rights with respect to your personal data under applicable Philippine data protection law (Republic Act No. 10173 — Data Privacy Act of 2012) and other applicable regulations:

• Right to Access: You have the right to request a copy of the personal data we hold about you and information about how it is processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on our legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact us using the details in Section 15. We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request.

11. Children's Privacy

The 99bon.com platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations and Philippine gambling law. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 99bon.com, please contact us immediately at the details provided in Section 15.

12. International Data Transfers

In some cases, your personal data may be transferred to and processed in countries outside the Philippines — for example, where our service providers or cloud infrastructure are located in other jurisdictions.

When we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under Philippine law. These safeguards may include contractual clauses, data processing agreements, or transfers to countries recognized as providing adequate data protection.

By using 99bon.com, you acknowledge and consent to the transfer of your personal data to other countries as described in this section, subject to the protections described above.

13. Third-Party Links

The 99bon.com platform may contain links to third-party websites or services. This Privacy Policy applies only to the 99bon.com platform and does not cover the privacy practices of any third-party websites. We are not responsible for the content or privacy practices of external sites.

We encourage you to review the privacy policies of any third-party websites you visit through links on our platform.

14. Changes to This Privacy Policy

99bon.com reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered users via email or a prominent notice on the platform, and update the "Last Updated" date at the top of this page.

Your continued use of the 99bon.com platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically to stay informed about how we protect your data.

15. Contact & Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 99bon.com, please contact our Data Privacy team:

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the government body responsible for enforcing the Data Privacy Act of 2012 (Republic Act No. 10173).

Please note: The email address above is for display purposes. Do not send sensitive documents via unsecured email. For account-specific data requests, please use the secure messaging system within your verified 99bon.com account.