Gaming should always be fun — never a source of stress or financial hardship. At 99bon.com, we take our duty of care seriously and provide every Filipino player with the tools and information needed to stay in control.
Responsible gaming is not just a checkbox for us — it is a core part of how 99bon.com operates. Here are the six pillars of our player protection program.
Every 99bon.com account undergoes strict age verification during registration and KYC. No player under 21 years of age is permitted to access real-money gaming on our platform, in full compliance with PAGCOR regulations.
You are always in the driver's seat. Set your own daily, weekly, or monthly deposit limits directly from your account settings. Once set, limits take effect immediately and can only be increased after a mandatory cooling-off period.
If you feel you need a break, 99bon.com's self-exclusion tool lets you temporarily or permanently close your account. Requests are processed within 24 hours and cannot be reversed during the exclusion period.
Enable periodic reality check notifications to see how long you've been playing and your net session result. You can also set a maximum session time limit so the platform automatically logs you out when your time is up.
Our 24/7 support team is trained to assist players who may be experiencing gambling-related difficulties. Whether you need help setting limits or want to discuss self-exclusion, we are here — no judgment, just genuine help.
99bon.com uses behavioral analytics to identify patterns that may indicate problem gambling. If our system flags unusual activity, our responsible gaming team may proactively reach out to check in with the player.
Responsible gaming means enjoying casino games, slots, bingo, fishing games, and sports betting as a form of entertainment — while keeping it within healthy boundaries. At 99bon.com, we believe that every Filipino player deserves to have fun without putting their financial wellbeing or personal relationships at risk.
Gambling is a game of chance. No strategy, system, or "hot streak" can guarantee consistent winnings. The house always has a mathematical edge, and it is important to approach every session on 99bon.com with that understanding. Set a budget before you play, stick to it, and treat any winnings as a bonus — not an expectation.
Problem gambling can affect anyone, regardless of age, income, or background. It does not discriminate — and in the Philippines, where gaming culture is deeply embedded in everyday life, it is especially important to stay aware of the signs. 99bon.com is here to help you stay on the right side of that line.
Only gamble with money you can afford to lose. Never chase losses. Set time and money limits before you start. Take regular breaks. Never gamble when you are stressed, upset, or under the influence of alcohol.
If you answer "yes" to three or more of the following questions, we strongly encourage you to use our responsible gaming tools or seek professional support:
Recognizing these signs early is the first step. 99bon.com's responsible gaming tools are available to all players at any time — no questions asked. You can also reach out to our support team confidentially for guidance on next steps.
All of these tools are available free of charge to every registered 99bon.com player. Access them anytime through your account settings panel.
Set a maximum amount you can deposit per day, week, or month. Reductions take effect immediately; increases require a 7-day waiting period.
Cap your daily playing time. When your limit is reached, you will be automatically logged out and cannot re-enter until the next day.
Receive pop-up notifications every 30, 60, or 90 minutes showing your session duration and net result. A gentle reminder to stay grounded.
Take a short break from 99bon.com for 24 hours, 48 hours, 1 week, or up to 6 weeks. Your account is suspended for the chosen period.
Self-exclusion is one of the most powerful tools available to players who feel they need a longer break. Here is how to activate it on 99bon.com.
Visit 99boncom.net and sign in using your registered email and password. Make sure you are on a secure, private connection before proceeding.
Go to your Account Settings and select the "Responsible Gaming" tab. You will find all player protection tools listed here, including the self-exclusion option.
Select from a temporary exclusion (6 months, 1 year, 2 years, or 5 years) or a permanent self-exclusion. Permanent exclusion cannot be reversed — please consider carefully before selecting this option.
You will be asked to confirm your decision via a verification code sent to your registered email or mobile number. Once confirmed, your account will be suspended within 24 hours.
You will receive a confirmation email once your self-exclusion is active. During the exclusion period, you will not be able to log in, deposit, or receive any marketing communications from 99bon.com.
If you need your account suspended urgently, contact our 24/7 support team directly via live chat on the 99bon.com platform. Our team can process emergency account suspensions immediately upon request — no waiting period required.
Check the statements that apply to your recent gaming behavior. This is a private, anonymous self-check — no data is recorded or submitted.
Sometimes you need support beyond what a gaming platform can provide. These organizations offer free, confidential help for problem gambling in the Philippines.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming program for all licensed operators in the Philippines. Players can contact PAGCOR directly to register for the national self-exclusion database.
Contact PAGCOR via their official hotline or visit their offices in Malate, Manila.
The NCMH Crisis Hotline provides free, confidential mental health support 24/7. If gambling-related stress is affecting your mental health, trained counselors are available to help.
NCMH Hotline: 1553 (available 24/7, toll-free from PLDT landlines)
Gamblers Anonymous (GA) Philippines offers peer support meetings for individuals struggling with compulsive gambling. Chapters are active in Metro Manila, Cebu, Davao, and other major cities across the country.
Meetings are free, anonymous, and open to anyone who wants to stop gambling.
Gaming is best when it stays fun. Set your limits, use our tools, and play at a pace that works for you. 99bon.com is here for the long game — and so are you. Must be 21 years or older to register and play.